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The FootPrints Flashboard feature displays customizable, up-to-the-minute graphical reports of Service Desk and Workspace activity. There are two types of Flashboard. The Workspace Flashboard is only available to Workspace and System Administrators and reflects activity for the current Workspace. The Personal Flashboard is available to any Agent and reflects the individual's activity and the activity of Teams to which the Agent belongs for the current Workspace. You can track the time spent by internal users working on Issues. Only data from Issues that contain Time Tracking data are included in the report. Reports can be used to assess how your team’s resources are being allocated, to justify staff changes, and to produce time tracking and billing information for charge-backs and customer billing.
To generate meaningful Time Tracking reports, you must configure the following options:
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