a number of options for querying the database. From simple keyword searches
to multi-level metrics with color charts, virtually any data can be reported
on in FootPrints to analyze activity, trends and statistics with no programming
via the FootPrints web interface. Assess how your team’s resources are
being allocated, review activity and capacity levels, and produce time
tracking and billing information for charge-backs and billing. Use report
data to justify staff changes, manage the types of problems assigned to
each member, and use staff resources in the most effective manner.