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Searching and Reporting

FootPrints contains a number of options for querying the database. From simple keyword searches to multi-level metrics with color charts, virtually any data can be reported on in FootPrints to analyze activity, trends and statistics with no programming via the FootPrints web interface. Assess how your team’s resources are being allocated, review activity and capacity levels, and produce time tracking and billing information for charge-backs and billing. Use report data to justify staff changes, manage the types of problems assigned to each member, and use staff resources in the most effective manner.

Topics in this chapter include: