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About Reporting

FootPrints contains a number of reporting options. From simple keyword searches to multi-level metrics with color charts, virtually any data can be reported on in FootPrints to analyze activity, trends, and statistics with no programming via the FootPrints web interface.  Report data can help you assess how your team’s resources are being allocated, review activity and capacity levels, and produce time tracking and billing information for charge-backs and billing.  Use report data to justify staff changes, manage the types of problems assigned to each member, and use staff resources in the most effective manner.   

The following topics contain detailed instructions for each of these kinds of reports.

• Single Issue Report—Create a report on a single Issue from the Details page.
• Quick Report—Create a report of Issues displayed on the Homepage using the Quick Action Checkbox dialog.
• Custom Reports—Create custom reports with custom criteria and formatting options, including graphics and multi-level metrics.
• Saving and Printing Report Data—Save and print report data from the browser.
• Saved Reports—Access saved custom report templates.
• Shared Reports—Access report templates that are shared by different users.
• Administrator Flashboard—Display up-to-the-minute, customizable, graphical representation of service desk and Workspace activity.
• Metrics—Generate reports for statistical and historical analysis
• Cross-Workspace Reporting—Create custom reports across multiple Workspaces.
• Time Tracking Reports—Generate time-tracking and billing reports.
• Report Templates—Create single-issue report templates for printing out Purchase Orders, Work Orders, RMAs, etc.
• Auto-Run Reports—Schedule custom reports to be generated and emailed automatically on certain days/times.
• Change Manager Reports—If you have the Change Manager add-on module, you can run reports on Issues that are part of a Change Manager workflow.
• Knowledge Base Reports—Knowledge Base reports provide data and statistics on Knowledge Base usage. Knowledge Base reports return data on internal and public solutions.

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