Tracking from the FootPrints Toolbar.
Complete the tabs as described earlier in this document under Custom Reports. Some items, however, are specific to the Time Tracking Report, as follows:
Formatting—Time Tracking reports contain built-in data, including Issue Number, Title, Time Spent, Billing Amount, etc. Additional fields can also be included. These fields are displayed one to a line in the order selected. The History field is a special field that includes the Issue history in the report. The Email History
field is a special field that includes the email history in the report.
an audit trail in reporting. Because
this type of report searches every record included in the report for every email notification, using this field can cause a slowdown in the
reporting. This provides an audit trail in reporting. Also select the format for text file output. This only applies to Text File style. Choices are comma-delimited file (.csv), tab delimited (.tsv), or your custom delimited (.txt).
Time Tracking Tab
Users—Select users and teams whose Time Tracking data goes into the report. Hold down the CTRL key to highlight multiple users or teams. Select the Flat radio button to display a flat list of the names of Agents. Select the Group By Team radio button to list the teams. Click the plus sign to expand a team list and display individual team member names.
Time Tracked— Restrict report to a certain date range. If this is left blank, all time-tracking data for the current Workspace is included.
On the Save/Run tab, enter a name for the report to save it. Each time a saved report template is run, it returns the latest matching data. Click GO to run the report.
Saving the report here only saves the report
formatting options and criteria chosen in this form, not the results of the report. This feature can be used to run the
same report in the future. For
example, you could set the report to be run once a week. Each time
the report is run, it returns the latest data from the current Workspace.
Saving report output is covered in Saving
and Printing Report Data.
Note on Permissions
Reports can be restricted based on a user's RoleA user type assigned to one or more users to define permissions. Both built-in roles and custom roles can be assigned to users. Examples of built-in roles include Agent, Customer Read/Submit, and Workspace Administrator..
Time Tracking reports may not be available, or some options may not appear,
if your role does not allow access. Please
consult your FootPrints administrator
for more information.
The FootPrints Time Tracking report returns totals
and averages of all time tracking data included in the report and individual
time-tracking information for each Issue on which it reports. In
addition to returning specific data for billing purposes, the Time Tracking
report can return averages and totals for a specific internal user, customer,
status or priority type, etc.
Average times on Time Tracking reports are in decimal hours,
not hours and minutes. For
example, an average of "1.25" means 1 hour and 15 minutes.
In addition, if time tracking comments are enabled in
this Workspace, they are automatically included in the Time Tracking report.