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Manage External Knowledge Bases

Agents can search external Knowledge Bases from the Search Knowledge Base option in the Create Issue and Edit Issue pages and from the FootPrints Toolbar.  When a user enters a keyword and submits the search to an external Knowledge Base, the results are displayed in a new browser window.

FootPrints comes with a number of popular external Knowledge Bases pre-configured.  The Workspace Administrator has the ability to remove or re-order these selections and to add the list of external Knowledge Bases.

To manage the External Knowledge Bases:

1. Select Administration | Workspace | Other Options | Knowledge Base from the FootPrints Toolbar.  The External Knowledge Bases dialog is displayed in the second section of the resulting page.
2. The current Knowledge Bases are listed in the dialog box.  The various controls are explained in the following topics:
   • Built-in Knowledge Bases
   • Add a New Knowledge Base
   • Edit/Re-order/Delete Knowledge Bases

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