You are here: Chapter 7: Configuration and Administration > Introduction to Configuration and Administration

Introduction to Configuration and Administration

What you will find in this section

Workspace Administration—Workspace Options, users, workspace fields, escalation, auto assignment.
Address Book Administration—Address Book fields, options, importing and exporting contact data, LDAP, Dynamic SQL Address Book Link
System Administration—Workspace management, appearance, user management, licensing, other system options.

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