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System Administration

The focus of this section is on routine administration; refer to Workspace Administration and other chapters for additional important information on installing and administering FootPrints.  To access the System Administration options, select Administration | System from the FootPrints Toolbar.

Only the System Administrator can set system-wide options. 

The options are:

• FootPrintsVersion—The version of FootPrints running on the server is listed at the top of this screen.
• Workspaces —Create, delete, and manage Workspaces.
• Configuration Manager—Configuration Manager is described in detail in Chapter 9: Advanced Features.
• Appearance
• System Preferences —Configure system-wide settings.
• Languages —Configure multiple language support.
• Colors —Change the display colors forFootPrints.
• Date and Time Format —Select American, European or ISO format.
• Features
• Configure Email —Set upFootPrints to handle incoming email requests.
• Asset Management—Set up asset management tool
• Instant Talk —Configure settings for Instant Talk one-on-one chat feature.
• Attachments —Attachment restrictions
• Users
• User Management —Change user’s password, add or delete user to/from FootPrints.
• Auto Add Customers —Allow Customers to be added automatically and assign these users to be assigned to particular workspaces.
• Configure Authentication —Select password authentication type: FootPrints, Windows, UNIX or LDAP.
• Customer Forgot Password —Allow customers to request a password reminder email.
• User Roles —Create and manage system default roles for Agents and customers.
• Miscellaneous
• License Management—Get and install a new license, show the details of your current license.
• Broadcast Message—Broadcast a message to all logged in users.
• Logs—View and manage system logs.
• Web Server and/or Database Migration—Essential information you must read before doing a migration.
• Server Benchmark—Test server performance.
• Server Performance Report—Miscellaneous statistics for diagnosing performance problems.
• Debug Manager—Manage debugging tools.
• FootPrints User Group—Link to the FootPrints Tech Community to share ideas, modifications, and questions with other FootPrints users.

Note

System Administrators are automatically given Workspace Administration privileges in all workspaces.

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