You are here: Chapter 7: Configuration and Administration > Workspace Administration > Other Options > Other Options

Other Options Overview

This group of functions cover various options that can be set on a Workspace-wide bases. They include:

Configuration Manager and Service Catalog—Manage Configuration Manager and Service Catalog options. This is only available if your organization has purchased the Configuration Manager add-on module.
Knowledge Base —Manage the Knowledge Base.
Calendar and Scheduling —Configure the Workspace Work Schedule and default schedules for Agents.
Report Templates —Create Report templates for single-Issue reports.
Edit Lock —View and unlock currently edited Issues or Form Designern lock.
File Attachments —Manage file attachment directory.
Colors—Manage the colors of the foreground, background, tables, and text of the interface.

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