FootPrints Configuration Manager and Service Catalog
Access the FootPrints Configuration Manager and Service Catalog administration page by selecting Administration | Workspace from the FootPrints toolbar, and then selecting the Configuration Manager and Service Catalog link from the Other Options section of the administration page. This link is only available if you have a FootPrints Configuration Manager license.
Propose Creation/Change to CI
If enabled, roles that have permission to propose the creation of or make a change to a Configuration Item (CI) will be able to do so.
Service Catalog
If Service Catalog is enabled for this workspace, roles allowed to use the service catalog will have access to it.
Automatically Link CIs to Issues
This option is available only when the address book is enabled for the workspace. If enabled, if a CI is associated with a contact, it automatically links a CI to an issue when that contact is selected from the address book or upon submission of the issue. When you enable this option, additional options are displayed. As you select options via the checkboxes, drop-down fields with additional options are displayed.
The default behavior in all cases is to automatically link the CI if exactly one match is found.
Options for this feature allow you to configure the system to automatically link CI(s) in the following places as follows:
Create Issue page for agents (when a contact is selected)—If an issue page is created for an agent when a contact is selected, FootPrints will link the CI to the issue if exactly one CI is found as a match. Otherwise, it take the actions specified in the drop-down fields, as follows:
No Matches Found—Options are: Do Nothing, Display the Keyword Search, Display the Advanced Search.
Multiple Matches Found—Options are: Link All, Display List of CIs Linked to Contact
Edit Issue page for agents (when a Contact is selected)—If an issue page is edited by an agent when a contact is selected, FootPrints will link the CI to the issue if exactly one CI is found as a match. Otherwise, it take the actions specified in the drop-down fields, as follows:
No Matches Found—Options are: Do Nothing, Display the Keyword Search, Display the Advanced Search.
Multiple Matches Found—Options are: Link All, Display List of CIs Linked to Contact
Create Request page for customers (after the Request is submitted)—If an issue page is created for a customer when a request is submitted, FootPrints will link the CI to the issue if exactly one CI is associated with that customer. Otherwise, it take the actions specified in the drop-down fields, as follows:
Multiple Matches Found—Options are: Link All, Link 1st CI found of this Type, Link None
Create Issue through incoming email (agents)—If an issue page is created for an agent via incoming email, FootPrints will link the CI to the issue if exactly one CI is found as a match. Otherwise, it take the actions specified in the drop-down fields, as follows:
Multiple Matches Found—Options are: Link All, Link 1st CI found of this Type, Link None
Create Request through incoming email (customers)—If an issue page is created for a customer when a request is submitted via incoming email, FootPrints will link the CI to the issue if exactly one CI is associated with that customer. Otherwise, it take the actions specified in the drop-down fields, as follows:
Multiple Matches Found—Options are: Link All, Link 1st CI found of this Type, Link None