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File Attachments

Internal users and Customers can optionally attach files to a request or Issue.  These attachments are kept in a separate directory in the /footprints/html/tmp/Attachments directory.  A link to the file attachment is placed in the Details page of the Issue.  To use a virus scanner on all FootPrints file attachments, point the scanner to the Attachments directory.  If a file attachment is replaced, the replacement is noted in the Issue history.

Deleting File Attachments

The Workspace Administrator can delete file attachments.  This permanently deletes the files, freeing up server space.

To delete file attachments:

1. Select Administration | Workspace and then select the File Attachments link.  A list of files is displayed, along with the file size and known references.  The total number and size of all attachments is listed at the bottom of the screen.
2. For each attachment you want to delete, check the box in the Delete column.
3. When you are finished, enter your password and click GO.  The files are permanently deleted.

Limiting the Size of File Attachments

The System Administrator can control the size of file attachments and the attachment directory itself. Refer to File Attachment Restrictions for instructions.

Changing the Location of the File Attachments Directory

The System Administrator can change the location of the file attachment directory. Refer to File Attachment Restrictions for instructions.

Viewing File Attachments

To view a file attachment, on the Details page of an Issue, scroll down to the Attachments section of the Issue and click on the link to the attached file.  This allows you to download the file to your system.

Downloading File Attachments with Windows XP Service Pack 2

Windows XP Service Pack 2 may prevent you from downloading .csv files with Internet Explorer.  If this happens, to disable the security software that is preventing the download, do the following in your Internet Explorer browser:

1. On the Tools menu in Internet Explorer, click Internet Options.
2. On the Security tab, click Custom Level.
3. To turn off the Information Bar for file downloads, in the Downloads section of the list, under Automatic prompting for file downloads, click Enable.
4. Click the OK button.

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