Open topic with navigation

Using Salesnet to Access FootPrints Issues

To access a contact's support information from your Salesnet account:

1. Log into Salesnet.
2. Select a contact from the list of contacts.  The contact information is displayed in a new window.
3. In the contact window, select the support link at the bottom of the Contact's Main Information section of the contact pop-up.  A new pop-up is displayed showing the FootPrints Issues list.  The FootPrints support link name is determined by the administrator when configuring the account.  There may be several different links at the bottom of the Contact's Main Information section; contact your administrator if you do not know which link is the FootPrints support link.

You can now view the FootPrints Issues.

Working with FootPrints Issues from Salesnet

When the Issues list is displayed in the pop-up, several FootPrints functions are available for viewing different aspects of the Issues.  The available functions are:

• Viewing the Details page
• Viewing the Issue History (from the Details page)
• Generating a Report (from the Details page)
• Viewing the Time Tracking data (from the Details page)
• Generate reports for multiple Issues using the Quick Action checkbox on the Issues list page

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.