An audit trail of all actions performed on an Issue can
be viewed from the Details page of the Issue in the History section.
There are links at the top of the History section for:
Complete
History—All
activity of the Issue.
Issue
History—Actions
performed on the Issue by all users and automatically by the system.
Email
History—All
email activity for the Issue.
The following information is maintained for each entry
in the History:
Date—The date the
action was performed.
Time—The time the
action was performed.
User—The user who
performed the action. If
the action was performed by the system automatically, the escalation rule
is listed here.
Action—The action
performed on the Issue, i.e. "Changed Status", "Changed
Priority", "Updated Description", etc. The
Action column includes initial settings for all FootPrints Issue fields.
The Action
column describes any changes made to fields in subsequent history entries.
Email
type—For
email actions, the type of mail (incoming update or outgoing email notification)
is displayed and the user who made the update or received the notification.
Notes on History
The history cannot
be changed; it is created by the system automatically.
Time and date stamps
are based on the FootPrints server
time.