To access a contact's support information from your Salesforce.com
Log into Salesforce.com.
Select the Contacts
Contacts page is displayed.
On the Contacts page,
click on the name of either an individual contact or the Account Name.
information for the selected contact is displayed.
Click the FootPrints
support link in the Web Links section of the contact information. The
FootPrints support link name is
determined by the administrator when configuring the account. There
may be several different links in the Web Links section; contact your
administrator if you do not know which link is the FootPrints
support link. A
pop-up window showing the FootPrints
Issues for the selected account is displayed.
You can now view the FootPrints
Working with FootPrints Issues from Salesforce.com
When the Issues list is displayed in the pop-up, several
FootPrints functions are available
for viewing different aspects of the Issues. The
available functions are: