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You are here: Chapter 7: Configuration and Administration > Workspace Administration > Automated Workflow > Select User Roles Allowed to Broadcast Issues to Social Media

Select User Roles Allowed to Broadcast Issues to Social Media (per Workspace)

The instructions below describe how to select which roles (for a particular Workspace) will be allowed to broadcast Issues to social media (i.e., Facebook or Twitter). System Administrators can allow user roles from every Workspace to broadcast to social media. See: Select User Roles Allowed to Broadcast Issues to Social Media (All Workspaces).

For more information on the social media feature and configuration, see Broadcasting Issues to Social Media (Overview).

Note: System Administrators by default are always allowed to broadcast Issues to social media.

Prerequisite

The System or Workspace Administrator must activate social media accounts for a Workspace before selecting user roles allowed to broadcast Issues to social media. See Broadcasting Issues to Social Media (Overview).

  1. If you are not already logged in, log into FootPrints as a System or Workspace Administrator.
  2. Select Administration|Workspace|Users & Roles|Roles|User Roles from the FootPrints toolbar.
  3. Select a Role (e.g., Agents) from the Role drop-down list, then select Edit role properties.
  4. On the User Role Properties page, in the Social Media section at the bottom of the page, select the Yes option for Can send Social Media Broadcast.

    The Workspace is now configured so that the selected user roles can broadcast Issues to social media.

Next topic: Broadcast Issues to Social Media

 

 

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