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Select User Roles Allowed to Broadcast Issues to Social Media (All Workspaces)

The instructions below describe how to select which roles (in all Workspaces) will be allowed to broadcast Issues to social media (i.e., Facebook or Twitter). For more information on the social media feature and configuration, see Broadcasting Issues to Social Media (Overview).

Note: System Administrators by default are always allowed to broadcast Issues to social media.

Prerequisite

The System or Workspace Administrator must activate social media accounts for a Workspace before selecting user roles allowed to broadcast Issues to social media. See Broadcasting Issues to Social Media (Overview).

  1. If you are not already logged in, log into FootPrints as a System Administrator.
  2. Select Administration|System|Users|User Roles from the FootPrints toolbar.
  3. Select a Role (e.g., Agents) from the Role drop-down list, then select Edit role properties.
  4. On the User Role Properties (System Default) page, in the Social Media section at the bottom of the page, select the Yes option for Can send Social Media Broadcast.

    The selected user roles in all Workspaces can now broadcast Issues to social media.

Next topic: Broadcast Issues to Social Media

 

 

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