Open topic with navigation

You are here: Chapter 9: Advanced Features > Social Media > Capturing Twitter Tweets to Create Issues > Creating Issues from Twitter Tweets

Creating Issues from Twitter Tweets

Prerequisite

In order to create Issues from Tweets, customize your user preferences to capture Twitter tweets on your Homepage. Then add the Twitter dashboard component to your Homepage. See Capturing Twitter Tweets on Your Homepage.

 

Once you create the Issue from the Tweet, the Issue will display on your Homepage as well as on the Contact's Homepage in the Customer Service Portal. You can then interact with the Contact from within the Issue using the email notifications feature. For details, see Create/Edit Issue Email Notification.

 

  1. Click the Create button on the Twitter Tweet.
    The New Issue page appears.

    Note: If the Workspace Administrator has associated a Twitter username with a Contact in the Workspace's Address Book, Issues created from Tweets are automatically populated with the sender's Contact information.

  2. If a Search dialog appears, search for a Contact to associate with the Issue.
  3. Complete the New Issue page, then Save the page.

    Note: Only the first 53 characters of the Tweet will display in the Issue Title. You can edit the title as necessary.


 

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.