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About FootPrints Implementation and Design

Setting up a FootPrints workspace is easy enough to do, but you still must make quite a few decisions ahead of time and then follow a logical approach to setting the workspace up so setup goes smoothly.

BMC has some recommendations for setting up FootPrints workspaces. These are explained in greater detail in the following topics:

• Plan
• Install
• Set up with Workspace Setup Wizard
• Populate the Address Book
• Perform Global Administration
• Perform High-level Workspace Administration
• Configure Fields
• Configure Users and Customers
• Email Management
• Create Workflow Functions
• Set Up Reporting
• Set Up the Knowledge Base

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