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Plan

For many organizations, FootPrints is the first tool used to track issues. In these cases, we recommend some activities that can be done before installing FootPrints. This is especially important if you anticipate a complex configuration BMC can provide help with any of these steps.  

• Establish Responsibilities—Get buy in from those in your organization who will use FootPrints.  Include these same users when conducting your initial assessment and developing your organizational policy.
• Conduct Initial Assessment— Use the process you are currently using as a starting point for creating the workflow that FootPrints will manage automatically. This applies whether you are replacing an existing tracking tool or FootPrints is your first tool.
• Develop Organizational Policy—Decide how FootPrints will be used, who will use it, and what business rules it should enforce.
• Provide Training— We encourage all FootPrints administrators to attend the Administrator Course provided by BMC to maximize their understanding of the product more quickly.  It also gives them the opportunity to meet with other FootPrints users and exchange ideas.  Extensive documentation and online help are available for your agent users and customers so that you can easily bring new users on board.

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