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Set Up the Knowledge Base

The Knowledge Base is a place to record, organize, and manage important information for a FootPrints Workspace. The primary component of a Knowledge Base is a Solution. If you have existing web-based knowledge base information, you can link to it or you can upload Solutions into the Workspace. This can be set up now or implemented at a later time.

The tasks to perform when implementing the Knowledge Base include:

Upload existing solutions
Link to an existing Knowledge Base web site
Create Knowledge Base Role Permissions for Agents
Exclude Fields from Solutions
Create/select approvers
Create solutions

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