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Set Up Reporting

The report wizard helps you create custom reports for either one-time use or as templates to be run again and again. Custom reports can include graphical data and text data.  These saved reports can be scheduled to run at specific times, and the report contents can be emailed to anyone.

Saved reports should capture information needed by your organization to do its job effectively and efficiently.

The types of report templates often generated from FootPrints include:

• Number of closed Issues by Agent for specified time
• Number of open Issues by Agent for specified time
• Sum of various types of problems for a specified period
• Average time to close an Issue
• Personal and Workspace Flashboards

Continue with Set Up the Knowledge Base.

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