When Agents are required to receive approval before publishing
Solutions, one or more users must be designated as approvers. These users
(usually administrators) receive email each time a Solution is submitted
for approval and can approve, edit, or reject the Solution.
To select Approvers:
Select Administration
| Workspace | Knowledge Base from the FootPrints
Toolbar.
A list of all internal
users in the Workspace is displayed in the Knowledge
Base Approvals section. Select
the users that you want to be approvers for the Knowledge Base from this
list.
By default, any administrators
in the Workspace are pre-selected as approvers. You
can leave them selected, designate only one or more of them, or select
a completely different user or users.
Users selected as
approvers should have permission to submit Solutions without approval.
Users selected as
approvers can approve all pending Public Solutions and pending Internal
Solutions for the Workspace for all users that require approval. You
cannot designate certain approvers for certain users or different approvers
for Internal and Public Solutions.
When you are finished
selecting the Knowledge Base approvers, scroll to the bottom of the screen,
enter your password, and click Save.