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Agent Preferences Template

The Agent Preferences Template enables Workspace administrators to create a template for user preferences. The template applies to a user role or roles. For example, you might specify some columns to be displayed on the homepage for service desk agents and a different set of columns to be displayed for supervisors. Users can change those preferences individually on their User Preferences page.

There are two basic steps for Agent Preferences Templates:

• Create a template or templates
• Assign the template or templates to the user roles 

After that, you can edit the templates and reapply them or delete templates as needed.

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