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Address Book Field Maintenance

Address Book fields are used to track contact information for users. The fields configured here are displayed in the Contact Information section of the Create Issue and Edit Issue forms and in the Address Book.  They are also available automatically as criteria for searches, reports, and escalation rules.

If the Workspace Setup Wizard was used to create the current Workspace, the default Address Book fields from the template are displayed in the dialog box. If no wizard was used, and this is the first time you have visited this page, the dialog box is blank. On this page, you can create, edit, delete, and re-order fields.

This page is accessed by selecting Administration | Address Book | Field Maintenance from the FootPrints Toolbar.

If you wish to exclude some of the Address Book fields from appearing in the Contact Information section, refer to Address Book Fields to Exclude in the Workspace Administration chapter in the Workspace Options section

The following topics are covered in this section:

• Address Book Field Types
• Adding Address Book Fields
• Drop-down and Multi-select Address Book Fields
• Edit Address Book Field
• Delete Address Book Field
• Re-order Address Book Fields

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