While most user options are determined on a workspace-by-workspace basis, some options are configured on a System-wide basis.
The system options include:
User Management—Change users’ passwords, add or delete user(s) to/from all workspaces, or import large number of users from a file.
Auto Add Customers—Allow customers to be added to the system automatically, and assign these users to particular workspaces.
Configure Authentication—Select password authentication type, including FootPrints authentication, Windows 2003/2008, UNIX, or LDAP.
Customer Forgot Password—Allow customers to request a password reminder email.
User Roles—Create and manage system default roles for Agents and customers.