You are here: Chapter 7: Configuration and Administration > Workspace Administration > Users & Roles > Unique Customer Account

Unique Customer Account

To link a unique user ID to the user’s contact information in the Address Book, the ID entered here must match the unique key for that user in the Address Book for the current Workspace. If the user does not have an entry in the Address Book, the following occurs the first time they log in:

If using the FootPrints Address Book, the user has the opportunity to enter contact information the first time they submit a Request.
If using the LDAP Address Book option, the user has no opportunity to enter contact information. Ensure that the user exists in your Contact database (MS Exchange, etc.) before adding him or her to FootPrints.
If NT or UNIX authentication is enabled and the user ID is not found in the NT domain or the UNIX password file, the user cannot log in. Ensure that the user exists in the domain before adding him or her to FootPrints.

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