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Built-in Roles

On the User Roles administration page, a list of roles is listed in a drop-down box. If no custom roles have been created, the list only includes the built-in roles. These are the roles that come with FootPrints.

They include:

• Agents
• Agent
• Workspace Administrator
• System Administrator
• Customers
• Read Knowledge Base
• Read Knowledge Base and Requests
• Read/Submit
• Read/Submit/Edit (Only available if the Customer Edit license is enabled).

Refer to User Types for an explanation of these built-in roles.

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