The term "Agent" in FootPrints
is used to refer to both a type of license, and to a specific built-in
user Role that is applied to users.
License
Agent users require a license. There are two kinds of
licenses that Agents can have:
Fixed—The user is
assigned a single license, and logs into FootPrints
with his own unique ID and password. Only
one user can use this type of license. The
license is always available to the user.
Concurrent—A
concurrent license can be used by an unlimited number of people, but only
one can be logged in at a time. Each user sharing a concurrent license
has a unique ID and password, but can only log in if a concurrent license
is available. If five concurrent licenses are purchased and twenty-five
people are sharing those licenses, only five individuals can be logged
in to FootPrints at one time. When the sixth person
tries to log in, that person receives a message stating that there are
no available licenses. When one of the five users who is logged
in logs out of FootPrints, a license is freed. Refer to Concurrent
Licenses under System
Administration for more information.
NOTE
The Extended Starter Pack is required to add concurrent licenses, or to add more than fifteen named (fixed) licenses. Please contact your salesperson for details on obtaining the Extended Starter Pack.
Role
Role refers to the level
of access to the FootPrints system that is allowed to the new user.
FootPrints comes with a number of built-in roles. In addition, the Workspace
Administrator can create custom Roles to give different levels of access
to different users. The Roles listed here apply to "Agent" users.
Customers have their own Roles.
Built-in Agent Roles
Agent—A standard,
full-strength user. Common uses for this user type include: Help
Desk Agent, Call Center Agent, Developer, Engineer, Manager and Workspace
Member. Agent users have the ability to use all of the basic functions
of FootPrints, including creating, viewing, editing Issues, and
running queries. Can use a fixed or a concurrent license.
Workspace Administrator—In addition
to Agent User privileges, the Workspace Administrator can administer a workspace,
including adding custom fields, setting options, and adding users. Can
use a fixed or a concurrent license.
System Administrator—In addition
to Agent User and Workspace Administrator privileges, the System Administrator
has control over the whole FootPrints system, including administration
of any workspace, adding new workspaces, and administering licenses.
Note
System Administrators must have a fixed license.
Refer to User
Roles for more information on customizing Role properties.