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Viewing Solutions

To view solutions:

• select More | Knowledge Base or
• select Solutions from the Workspace dashboard component or
• select Solutions from the Display Drop-down.

Types of solutions you can view are:

1. Internal Solutions—Select Internal Solutions from the Display drop-down list or the Workspace Totals box on the FootPrints Homepage. Internal Solutions are only viewable by Agents and administrators and usually have more detailed or technical information than Public Solutions.
2. Solutions—Select Solutions from the Display drop-down list or the Workspace Totals box on the FootPrints Homepage. Solutions are viewable by both Agents and customers.
3. Solutions from All Workspaces—Select Solutions from All Workspaces from the Display drop-down to see a list of Solutions from all Workspaces to which you belong.

When one of the options above is selected, a list of Solutions is displayed on the homepage.  To view the Details of the Solution, click the Solution number.

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