Microsoft System Center Configuration Manager/SMS Workspace Administration Setup
In addition to the system setup, Asset Management must
be configured on a Workspace-by-Workspace basis. In this way, you can
control which Workspaces use Microsoft System Center Configuration Manager/SMS asset data (e.g., you may want it in the
Service Desk Workspace, but disabled in the Development Workspace) and which
Workspace or Address Book field to use as a reference to the asset database.
Asset Management is configured for a Workspace under Administration
| Workspace | Other Options | Asset Management. If Asset Management
is not listed as an option, then it has not been configured correctly
by the System Administrator. Refer
to Microsoft System Center Configuration Manager/SMS System Administration Setup for
more information.
The
options are:
Enable
Asset Management—This
setting enables or disables Asset Management for the Workspace.
It is disabled by default for new Workspaces.
Assets
Field—Asset
data is displayed as a multi-line Workspace field (permissions: internal
optional) in the Create
Issue and Edit
Issue pages. Specify the field name. You can enter
the name of a new field to create or select from the list of existing
multi-line Workspace fields.
Included Asset Data—By
default, all information about an asset in the Microsoft System Center Configuration Manager/SMS inventory is imported
into an Issue when using the Select
Asset feature. You can choose to only include some data in Issues.
Three checkboxes
are available to control the data imported: General,
Hardware,
and Software.
All data
is visible in the Assets
pop-up window regardless
of what is selected here. Removing
some data can help save space in the Issue record and also improve the
response time of the Select
Asset feature.
Select
Key Field (optional)—Assets
can be selected from the Create
Issue and Edit
Issue pages by Agents and administrators. If
a key field is defined here, the Select
Asset button, when clicked, automatically displays search results
from Microsoft System Center Configuration Manager/SMS based on the data for the key field in the current Issue.
For example, if the FootPrints Address Book contains a User
ID field, and that field is mapped here to the Microsoft System Center Configuration Manager/SMS User
field, the asset data for the customer contact in the current Issue should
be displayed automatically when the Select
Asset button is clicked.
Define the key
field by selecting a FootPrints field from the list, then select
the corresponding Microsoft System Center Configuration Manager/SMS field. The data in both fields must match.
If you don't have matching fields that contain the same data and want
to use this feature, create a new FootPrints Address Book or Workspace
field that matches an Microsoft System Center Configuration Manager/SMS field.
If no
key field is defined, clicking the Select
Asset button displays a window that lists all assets in the Microsoft System Center Configuration Manager/SMS
inventory. From
there you can browse or search for the correct asset.
If a key field
is defined but no matching asset is found, you can either show all assets
or to display a message stating that no results were found.
Automatically
Select Asset Data—This
section provides options to automatically fill the Asset
field without clicking the Select
Asset button. The first two options attempt to populate
this field at the time the Select
Contact button is used on the Create
Issue and Edit
Issue pages. When the contact information is populated automatically,
FootPrints attempts to search on the Key
field and populate the Asset
field. The next option attempts to automatically populate the
Asset
field after a customer has submitted a request from the Customer Self-service
interface. The last two options attempt to automatically populate
the Asset
field after a new Issue has been created through an email submission.
Select
which columns should be displayed—This
section allows you to choose which asset information is displayed when
a list of assets is shown. The first option is a hyperlink allowing
further access to the details of that asset.
Asset
Window Preferences—You
can control the display of Microsoft System Center Configuration Manager/SMS Inventory assets in the browser interface
in this section. The options are:
Assets
Window Initial Page—Select
whether to display the homepage (list of assets) or search page for assets
as the initial screen displayed in the Assets
window.
Note
This does not apply to the Select
Asset search window if you've selected a Key
field above.
Details
Page Initial Tab—Select
which tab is initially displayed for the Details of an asset: General,
Hardware, or Software.
Number
of assets per page—Enter
the number of assets to be displayed per screen (the maximum is 100).
When you finish configuring Asset Management, enter your
password and click GO.
An Asset
Management link is displayed on the Toolbar for this Workspace and the Select
Asset option is available from the Create
Issue and Edit
Issue pages. Refer
to Asset Management Integration Features
for more information.