The options below are configured for the entire system.
After configuring options, enter your password and click Save.
Sync Method—Select whether to use manual one-way calendar synchronization or two-way synchronization with external calendars. The sync method choices are:
Manual Calendar Sync (1-way)—This is the default selection. This option synchronizes
calendar appointments with your Outlook Calendar and does so only from
FootPrints to Outlook, i.e., it places FootPrints appointments in your Outlook calendar but does not place Outlook calendar appointments into your FootPrints calendar.
FootPrints Sync (2-way)—Displays
a pop-up window for configuring the two-way calendar synchronization feature.
Refer to
FootPrints Sync for complete details on
using the FootPrints two-way synchronization with external calendars feature.
Error
Alerts (administrators only)—Option
to receive a pop-up window when system errors occur. The log is still
viewable by selecting Administration
| System | Logs, regardless of which option selected here.
Instant
Talk Preferences—Select
whether to allow customers to initiate an Instant Talk session with you.
If you choose to not allow them to initiate Instant Talk sessions with
you, you'll still be able to initiate Instant Talk sessions with them
and with other Agents.
Note
This option only applies if Instant
Talk is enabled.
BMC FootPrints Asset Core Authentication—This selection is only displayed when BMC FootPrints Asset Core is enabled for the system. This selection is used to enter credentials for authenticating the user to the BMC FootPrints Asset Core. Select the Edit button to enter your BMC FootPrints Asset Core user name and password. Select the Clear button to clear the user name and password fields entirely (leaving no credentials for authentication). These values must match your BMC FootPrints Asset Core (not FootPrints) login. If "guest credentials" are defined for agents and an agent has credentials defined in Preferences, only the credentials in Preferences are applied. If authentication through these credentials fails, the system does not apply the guest credentials as an alternative. The login name can take one of three forms:
User ID login, for example: jsmith
Domain/login,for example: widgetdomain/jsmith
Internet style login, for example: jsmith@widgetdomain.com
Java Installation—This selection is only displayed when BMC FootPrints Asset Core is enabled for the system. Integration with BMC FootPrints Asset Core requires a local installation of the Java runtime. Typically this is done automatically upon first use of an integrated BMC FootPrints Asset Core feature. If your Java installation should become corrupt or put of date, you can manually correct it by selecting the Update My Java Installation button provided here. Contact your BMC FootPrints Asset Core administrator if you need additional clarification.