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Knowledge Base Search Options

Solutions can easily be searched and reported on in FootPrints. Options include:

• Keyword Search —Search the Knowledge Base for the current Workspace by keyword.
• Keyword Search of External Knowledge Bases—Submit your keyword search to external Knowledge Bases.
• Advanced Search —Search using a combination of criteria.
• FAQs —View the FAQ categories created by the Workspace Administrator.
• Report on Solutions—Create a custom formatted report of the Knowledge Base.
• Cross-Workspace Report of Knowledge Base —Get a report of Solutions from multiple Workspaces (must be a member of those Workspaces or a System Administrator).

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