You are here: Chapter 2: Key Concepts > Issues > Issues

Issues

A FootPrints Workspace comprises a set of related Issues. “Issue” is the default name given to a FootPrints record. Each Issue is a numbered record in the FootPrints Workspace database around which all Service Desk and problem tracking activity centers.

All Issues have some built-in content in the form of required fields (i.e., mandatory data required for the database), as follows:

Title—a short description of the Issue
Priority—the urgency of the Issue
Status—the current state of the Issue; Open and Closed are required status options, but administrators can create as many categories of status (e.g., Pending approval), as they wish.
Description—a description of the Issue, usually containing much more detail and history than the Title.
Assignee—the person or persons assigned to track or resolve the Issue.

Not all organizations use the term "Issue" as the label for a record of this type. Administrators can customize FootPrints to apply whatever label is appropriate in your local culture. Administrators can change the name "Issues" to "Tickets", for example, so that wherever the word "Issues" appears by default in FootPrints, the word "Tickets" is displayed.

Note

During installation, the administrator is given the chance to change the default term “Issue” to another name, such as “Entry,” “Call,” or “Ticket.” For consistency, this manual always refers to FootPrints records as “Issues.”

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.