Open topic with navigation

Installing FootPrints

Information Needed for Installation

• Your email address
• SMTP email server name for email notification (DNS name or IP address)
• If installing the version for Microsoft SQL database, please have the following information:
  • Name of Microsoft SQL Server machine
  • Microsoft SQL Server Administrator account password (blank password by default)
• The FootPrints Installation Wizard automatically installs the software, creates the necessary aliases in IIS, and creates the database, tables and permissions. After installation, the software can be auto-licensed for 30 days with all functionality.

NOTE FOR Microsoft SQL Server USERS

Microsoft SQL Server can be installed such that column names are case sensitive; this causes FootPrints to fail.  If you have installed Microsoft SQL Server with case sensitive column names, you will need to reinstall it without case sensitive column names before installing FootPrints.

NOTE FOR Microsoft SQL Express 2005 USERS

Microsoft SQL Express 2005 requires Windows Installer 3.1 or later, MDAC 2.8 SP1 or later, and .Net Framework 2.0 or later.

NOTE FOR BASE STARTER PACK USERS

The Extended Starter Pack is required to purchase the SQL Link. Please contact your salesperson for details on obtaining the Extended Starter Pack.

NOTE

FootPrints must be installed from the server and not through a terminal services session.  Installing FootPrints through a terminal server session will result in a "Page Not Found" error when attempting to access FootPrints.

FootPrints Version 11.6 for Unix and Linux Functions Under FastCGI

FastCGI is now the preferred method enabling Fast CGI in FootPrints. Directions can be found in this Knowledge Base article: FastCGI implementation instructions. Please contact BMC Support if you need help with this installation.

Installation Instructions

Note on MICROSOFT XP

Because neither Microsoft XP nor Vista are designed to be used as servers, we do not recommend them as platforms for the FootPrints server. Microsoft XP and Vista are supported, however, as a client platforms for connecting to FootPrints for all users via the browser.

1. The FootPrints software contains installation files for many different platforms. Select the appropriate file to install FootPrints from the following list, then double click the file to begin setup:

• fpsc64ORACLE1160.exe

• fpsc64SQL1160.exe

• fpsc64SQLExpress1160.exe

• fpsc64up1160ORACLE.exe

• fpsc64up1160SQL.exe

• fpscORACLE1160.exe

• fpscSQL1160.exe

• fpscSQLExpress1160.exe

• fpscup1160ORACLE.exe

• fpscup1160SQL.exe

Note

For UNIX/Linux versions, please read the README for installation instructions.  

2. Follow the prompts and enter the information required:
3. Name—Your name.
4. Company—Your company.
5. Email server—Enter the full DNS name or IP address for your SMTP mail server.
6. User ID—Enter a User ID.  You will be given a password.

Note

Make sure to keep a written copy of your FootPrints user ID and password. You need these to log in to FootPrints the first time.

• Email address—Your email address.
• Workspace name—The name of your first FootPrints Workspace
• Address Book name—The name of your first FootPrints Address Book.
• By default, FootPrints is installed to c:\FootprintsServiceCore. You can optionally browse for a different directory.  

NOTE

The install path cannot contain any spaces.

• When you are asked if you would like FootPrints to setup the web server, answer Yes.  This creates 5 virtual directories in IIS for FootPrints.
• If installing the Microsoft SQL Server database version:

• What is the name of the Microsoft SQL Server you are using?—Specify the machine name of the Microsoft SQL Server machine.
• Microsoft SQL Server Administrator ID—This is “sa” by default (please consult your Microsoft SQL Server administrator).
• Microsoft SQL Server Administrator Password—This is blank by default (please consult your Microsoft SQL Server administrator).

• The Installation Wizard now tests the connection to Microsoft SQL Server.  If the connection fails, you will be prompted to enter the information again.

• Program Folder—This defaults to FootPrints.

NOTE

If you are updating an existing installation of FootPrints that has Asset Management enabled using BMC FootPrints Asset Core, you may be warned during the install that the integration will be disabled as part of the update. Depending on your version of BMC FootPrints Asset Core you will either need to update to a more recent version of BMC FootPrints Asset Core or reconfigure the integration under Administration > System > Asset Management. Refer to BMC FootPrints Asset Core System Administration Setup for details on configuring the most recent release of BMC FootPrints Asset Core.

3. When setup is complete, you must reboot the server.
4. If you decide to not have FootPrints automatically configure IIS for you, you will have to configure IIS on your own. Complete the FootPrints installation before doing so. The next steps provide instructions for adding the Perl extension to IIS are below.
5. To add the Perl extension to IIS:
1. Based on the platform you are running:

1. On Windows 2003/2008 Server, go to Start | Programs | Administrative Tools | Internet Services Manager.

2. In the Management Console, highlight your Default Web Site.  In the right pane, there should be five FootPrints virtual directories listed:  FootPrints, help, MRcgi, tmp, and MRimg.
   In order to run properly, FootPrints requires the following directory aliases to be made in your web server. different IIS versions have different interfaces for entering this information.

3. Highlight MRcgi, right-click the mouse, and select Properties.
4. On the Virtual Directory tab, click the Configuration button. If you don't have this button, click the Create button first.
5. In the App Mappings tab, click the Add button.
6. For Executable, enter: c:\FootprintsServiceCore\bin\perl\bin\perl.exe "%s" "%s".
   where c:\FootprintsServiceCore is the FootPrints installation path. For example, if FootPrints is installed to D:\FootPrintsServiceCore, the Perl executable path should be:  D:\FootPrintsServiceCore\bin\perl\bin\perl.exe "%s" "%s".

7. For Extension, enter: .pl
8. Click OK, then click Apply, and then OK on the App Mappings tab.
9. Click OK on the MRcgi Properties.
10. Close IIS and save any changes.

6. To access FootPrints, point your web browser to:
   http://mywebservername/footprints/

where myservername is the URL for the server on which FootPrints is installed.  
To run it locally, the machine name can be used, e.g., http://mymachine/FootPrints/.

7. Login to FootPrints with the user ID and password created during installation, then click Login or press Enter.
8. To start using FootPrints, you must obtain a license.
   The first time you log in, a 9-character license code is displayed on the screen.  Click the link to connect to the licensing page.  
   This opens a second window that brings you to the BMC automatic licensing page.
   
   Note: If you have purchased FootPrints, you should obtain a permanent license and input it on this screen, instead of following the evaluation license process above.  Email Support for your permanent license.

9. Fill in the short form on this screen, and click Get License.
   You will immediately receive a 54-character license string via email.   You must enter a valid email address to receive the license.
10. Enter the 54-character license string in the License String field on the FootPrints screen and click GO. 
    Pasting the license string directly from the email (rather than typing it) ensures accuracy.  This provides you with a 30-day evaluation license for 5 internal users, Unlimited Customer (end user) access and the Dynamic Address Book link feature.
11. The Workspace Setup Wizard is displayed.  
    The Workspace Setup Wizard guides you through setting up the most popular features of FootPrints. You can exit the Wizard at any time, which takes you to the FootPrints Homepage.  To configure options at a later time, visit the Workspace and System Administration pages by selecting Administration from the FootPrints Toolbar.
12. Once the Wizard is complete, you are on the FootPrints Homepage.
    The FootPrints Help appears in a second window.  Follow this guide to learn about how to use FootPrints and to configure it with additional fields, users, and settings.

Application Pools

If questions arise regarding Application Pools when configuring Virtual Directories, email Support for assistance.

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.