FootPrints Email Management feature gives you many of the capabilities to use in conjunction with the web interface. The system can send customized email notifications to users and process incoming email submissions and updates. Users can submit, track, update, and query Issues from any email client, including Microsoft Outlook and Lotus Notes.
The email notification feature includes extensive rules for when notification mail is sent to users regarding their Issues, what the emails contain, notification to Agents and administrators regarding automatic escalation, etc. Outgoing email notification requires an SMTP mail server that is accessible to the FootPrints server. The incoming email feature allows users to send email to FootPrints, which are converted into new Issues, allows users to update their Issues via email, and supports email queries. This feature requires at least one POP3 or IMAP account set up for the exclusive use of FootPrints.