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Asset Management

Asset management is an add-on module to FootPrints. Asset management enables the auto-discovery of PC assets, network management, and software deployment using any combination of the following:

BMC FootPrints Asset Core—Complete, up-to-the-minute PC hardware and software identification.
FootPrints Integration with Microsoft System Center Configuration Manager/SMS—Allows service desk agents to dynamically access PC asset data, acquired with Microsoft System Center Configuration Manager/SMS, while they're working on an Issue from within FootPrints.

Note

Microsoft System Center Configuration Manager/SMS is only available for systems running the Windows OS.

BMC FootPrints Asset Core

With BMC FootPrints Asset Core, you can track all hardware and software assets. BMC FootPrints Asset Core allows Agents to incorporate asset data into Issues by performing lookups in the asset management database. Asset data is fully integrated with FootPrints Issue management. Agents can get automatic snapshots of users' configurations, including platform, hardware, and software information and save the information as part of the Issue record.

For details on configuring BMC FootPrints Asset Core, see Configuring the BMC FootPrints Asset Core Integration .

Integration with Microsoft System Center Configuration Manager/SMS Inventory

If your organization uses Microsoft System Center Configuration Manager/SMS for tracking PC-based inventory, you can take advantage of Microsoft System Center Configuration Manager/SMS inventory data from within FootPrints. FootPrints with Microsoft System Center Configuration Manager/SMS integration allows service desk agents to dynamically access PC asset data for a user directly from within an Issue in FootPrints. This automated process saves time, helps Agents solve users' Issues quickly, and ensures data accuracy.

When creating or editing an issue from within FootPrints, you can directly view hardware, software, and network information that is contained in the Microsoft System Center Configuration Manager/SMS inventory database for a particular machine or user. The data can then be imported into the FootPrints Issue. This information becomes part of the Issue's history and is searchable from the FootPrints Advanced Search and Reporting tools.

FootPrints with Microsoft System Center Configuration Manager/SMS integration can be enabled on a per Workspace basis.

For details on configuring FootPrints integration with Microsoft System Center Configuration Manager/SMS, refer to Microsoft System Center Configuration Manager/SMS.

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